Installation on iPHONE device

• Open the app: Settings  

• Go to the tab: Cellular Network  

• Press: Use a QR code  

• Scan the QR code displayed by the operator or enter the manual activation code.  

• Follow the steps requested below  

• Once your eSIM is installed, you should see it appear in your SIM cards (under CELLULAR NETWORKS ) under a name that may vary depending on your device ( Professional, Secondary, Cellular Data , etc.). You can rename your eSIM as you wish.
• Just before your departure, select ' No ' for your primary SIM. Once you arrive at your destination, select ' Yes ' for your destination eSIM.

• Restart your phone to help detect the new network  

• Enter your provided manual activation code.  

• In the field sm-dp address , enter consumer.e-sim.global  

• Follow the steps  

What to do if you get an error message when installing your eSIM?

Error message: '' Unable to add eSIM''

This message may appear on some devices. Usually, your eSIM has been installed correctly. Your phone just can't activate it because you're not in the network coverage area of ​​your destination. Please check if your eSIM is installed correctly. If so, disregard this message.

Error message '' eSIM not compatible with your device ''

If you get this error message during setup, it's likely that your device is locked by your carrier. This can happen on some newer devices that may be locked for a certain period of time after purchase. Please contact your carrier to have it unlocked.

REMINDER

For your eSIM to work, your data abroad must be ACTIVATED.