• Open the app: Settings  

• Go to the tab: Cellular Network  

• Press: Use a QR code  

• Scan the QR code displayed by the operator or enter the manual activation code.  

• Follow the steps requested below  

• Once your eSIM is installed, you should see it appear in your SIM cards (under CELLULAR NETWORKS ) under a name that may vary depending on your device ( Professional, Secondary, Cellular Data , etc.). You can rename your eSIM as you wish.
• Just before your departure, select ' No ' for your primary SIM. Once you arrive at your destination, select ' Yes ' for your destination eSIM.

• Restart your phone to help detect the new network  

• Enter your provided manual activation code.  

• In the field sm-dp address , enter consumer.e-sim.global  

• Follow the steps  

What to do if you get an error message when installing your eSIM?

Sometimes your phone may give you an error message while downloading.

Before contacting us, please confirm if your eSIM has not been installed on your SIM cards. If so, everything is fine; ignore the error message. Some iPhones will try to activate the eSIM for you even though you are not yet in the destination country. This is what causes this type of message.

If your eSIM did not install following the error message, please attempt activation using the manual activation code. If the issue persists, contact us for assistance.

REMINDER

For your eSIM to work, your data abroad must be ACTIVATED.

• Open Settings  

• Select Connection or Networks and Internet  

• Select SIM Manager or SIM Cards  

• Select Add eSIM  

• Scan the QR code or enter the manual activation code  

• Follow the steps requested below  

• Make sure your primary SIM card is deactivated (if you are already at your destination)

• Go to Settings - Connection - Mobile networks  

• Make sure that ROAMING is activated  

• Go to ACCESS POINT NAMES and click on + at the top right  

• In NAME , enter the name of your destination country (this data is not important but cannot be left blank )  

• In APN , enter globaldata without punctuation or anything else  

• No data should be entered in the other fields.  

• Click on the three dots at the top right and click on Save  

• Go back and select the new network globaldata  

• Restart your phone  

• Your connection to the new network will be established within the next 15 to 30 minutes  

REMINDER

For your eSIM to work, roaming must be ENABLED.